[WordPress certified by Automattic & Bitnami] Files in root folder not accessible

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

c4a04e45-7c5e-633a-ea2e-d083c1d71ae8

bndiagnostic output

===== Begin of bndiagnostic tool output =====

✓ Resources: No issues found
✓ Connectivity: No issues found
? Mariadb: Found possible issues
✓ Processes: No issues found
✓ Wordpress: No issues found
? Apache: Found possible issues
✓ Php: No issues found

[Mariadb]

Found recent error messages in the MariaDB error log:

2023-03-18 9:56:56 70 [Warning] Aborted connection 70 to db: 'bitnami_wordpress'
user: 'bn_wordpress' host: '**ip_address**' (Got an error reading communication
packets)

Press [Enter] to continue: Please check the following guide to troubleshoot MariaDB issues:

https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/debug-errors-m ariadb/

[Apache]

Found recent error or warning messages in the Apache error log.

[Sat Mar 18 12:45:23.876797 2023] [core:error] [pid 180188:tid 140112058885888]
[client **ip_address**:57419] AH00124: Request exceeded the limit of 10 internal
redirects due to probable configuration error. Use 'LimitInternalRecursion' to
increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.,
referer: https://chotu.com/gu/start
 [Sat Mar 18 12:47:30.171219 2023] [core:error] [pid 180155:tid 140110943180544]
[client **ip_address**:49870] AH00124: Request exceeded the limit of 10 internal
redirects due to probable configuration error. Use 'LimitInternalRecursion' to
increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.,
referer: http://ww34.bondagesex-xxx.com/women-bent-over-getting-enema.html
 [Sat Mar 18 12:50:32.512393 2023] [core:error] [pid 180236:tid 140111731668736]
[client **ip_address**:47683] AH00124: Request exceeded the limit of 10 internal
redirects due to probable configuration error. Use 'LimitInternalRecursion' to
increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
Press [Enter] to continue:

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro rs-apache/

A high number of incoming requests originate from one or more unique IP addresses. This could indicate a bot attack. The following guide shows how to check for and block suspicious IP addresses.

https://docs.bitnami.com/bch/apps/moodle/troubleshooting/deny-connections- bots-apache/

===== End of bndiagnostic tool output =====

bndiagnostic was not useful. Could you please tell us why?

My issue is totally different

Describe your issue as much as you can

We have a couple of files in our root folder in /opt/bitnami/wordpress:

1. oye-sw.js and
2. oye.webmanifest .

We are unable to access these files from the front-end. For e.g., https://chotu.com/oye-sw.js shows a 404 error. we have given all the permissions required but to no avail.

We have a very similar setup on Lightsail servers for our test and dev configurations, you can find the files easily from front-end. For example, you can view https://dev.chotu.com/oye-sw.js from front end.

This is preventing us from launching our site to the market, can you please give us a resolution ASAP? Thanks, Ravi